List of Articles quality

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  1 - he Recognition and Analysis of Factors Influencing the Quality of Education in Higher Education
  asghar zamani
  The purpose of this study is to recognize and Analyze of factors influencing the quality of education in higher education . This study was conducted via mixed method (quantitative and qualitative). Statistical population of study in the qualitative part were experts of More

  The purpose of this study is to recognize and Analyze of factors influencing the quality of education in higher education . This study was conducted via mixed method (quantitative and qualitative). Statistical population of study in the qualitative part were experts of higher education and university professors which were selected by purposive sampling. The interviews continued to obtain adequate data saturation (15 expert). Statistical population of study in the quantitative part was 392 professors of Yazd University. Based on Krejcie and Morgan table, 196 persons were randomly selected as the sample of the study. The data were collected through semi-structured interviews in the qualitative phase and a questionnaire developed by the researche.The questionnaire validity was confirmed by viewpoints of specialists and professors, and the reliability was measured using Cronbach's Alpha (0.89). In order to analyze the information in the qualitative part of open coding and in the quantitative part for prioritizing and weighing the factors affecting the quality of education in higher education, the software A.H.P and for analysis of information from PLS software and factor load were used.The study results indicated that the professors’ teaching method, organization of educational content, faculty’facilities and equipment, student status (place, time, talent), professional competency of professors (education and research) and new technologies were among the effective factors on quality of education in higher education and professors’ teaching method has the higherst prioprity.   Manuscript profile
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  2 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches)
  haniyeh alijani
  In recent decades, the intensification of competition among enterprises/businesses for gaining a greater share of the market has led them to more accurate and deeper understanding of the needs and demands of customers. This research investigates the mediating role of co More

  In recent decades, the intensification of competition among enterprises/businesses for gaining a greater share of the market has led them to more accurate and deeper understanding of the needs and demands of customers. This research investigates the mediating role of commitment and satisfaction in the relationship between service quality and customers' retention in Post Bank of Iran, Langarud branches. In terms of purpose, the present research is an applied one, and in terms of research design, it is descriptive correlation. The instrument is questionnaire answered by 119 clients Post Bank of Iran, Langarud branches. To test the research hypotheses, structural equations modeling with the partial least squares approach and Smart PLS were used. The results of the analysis showed that there is a positive and significant relationship between service quality, commitment, retention, and customers' satisfaction. Additionally, customers' commitment and satisfaction have a mediating role in the relationship between service quality and customers' retention. Manuscript profile
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  3 - Assessing Qualitative Dimensions of Virtual Education at UI, Iran
  Asefeh Asemi
   The purpose of this study was to assessing quality dimensions of the virtual education (v-education) between Master of Library and Information Science (MLIS) students and determine the difference between virtual students and presence students at the University of Isfah More

   The purpose of this study was to assessing quality dimensions of the virtual education (v-education) between Master of Library and Information Science (MLIS) students and determine the difference between virtual students and presence students at the University of Isfahan (UI). These quality dimensions are included Instructor-Learner, Learner-Learner, Learner-Content, Learner-Interface, Instructional Strategies, and Social Presence. Research method was descriptive-survey and the statistical population included  all the MLIS students (40 virtual MLIS students and 35 presence MLIS students). The five-degree Likert scale researcher-made questionnaire was used to gathering data and its pattern was Hathaway questionnaire. The face and content validity of the questionnaire approved by experienced teachers. In order to determine the reliability it was used Cronbach's alpha coefficient (0.93) for presence education and (0.97) for virtual education. To analyze data, it was used SPSS software and descriptive statistics frequency, percentage, mean, central and dispersion indices, schedule, chart and suitable statistics methods like statistics tests and correlation coefficients. Findings showed that there is difference between the MLIS virtual students and MLIS presence courses at UI in different quality dimensions. Also not significant difference was found in surveyed variables between the two communities except Instructor-Learner and Learner-Interface. Findings showed that in UI, the virtual senior students LIS in different quality dimensions with 3.07 more than average and the presence senior LIS students in different quality dimensions with 3.38 is more than average.   Manuscript profile
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  4 - The impact of business intelligence on organization’s effectiveness (case study: E-Farda company)
  fatemeh amini
  Business intelligence (BI) systems provide the ability to analyze business information in order to support and improve management decision making across a broad range of business activities. The purpose of this study was to identify the influence of organizational strat More

  Business intelligence (BI) systems provide the ability to analyze business information in order to support and improve management decision making across a broad range of business activities. The purpose of this study was to identify the influence of organizational strategy, structure, process, culture, information content quality and information access quality on organizational effectiveness and the possible mediating role of business intelligence (BI) systems among them. For sampling, simple random - sampling method is used. Sample data for this study were collected from E-Farad organization in Tehran and analyzed using the partial least squares method, a statistical analysis technique based on the structural equation modeling. Stability of the questionnaires used in the present study was calculated higher than 0.7 in term of Cronbachalpha, confirming the reliability. The results revealed that organizational factors, such as organizational strategy, structure, culture, and information content quality positively affect both BI systems’ effectiveness and organizational effectiveness. Also, the results showed that there is not a positive and significant effect between variables of process and information access quality on the effectiveness of the organization. Manuscript profile
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  5 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services
  behnam golshahi
  This study has the goal of assessing and prioritizing self-serving technologies with a combined approach to continuous usage of electronic banking services. To achieve this goal we used literature review and interviewing banking experts to determine parameters affecting More

  This study has the goal of assessing and prioritizing self-serving technologies with a combined approach to continuous usage of electronic banking services. To achieve this goal we used literature review and interviewing banking experts to determine parameters affecting continuous   usage of self-serving technologies. And to prioritize these parameters we used paired comparison analysis questionnaires and fuzzy analytic hierarchy process.Validity of questionnaire was attained by content method and its stability was attained by calculating the rate of compatibility of aggregation matrix of experts’ opinions.  Statistical population of this research includes 30 managers and deputy managers of selected Saman Banks’s branches in the region of northern Tehran which by snowball sampling method 12 of them were selected to participate in this study. Data analysis were done using fuzzy AHP and using MATLAB software. Analysis of data showed that self-serving services have different weighs according to three parameters of customer value, quality of service and customer readiness in which POS devices (0.662 weigh) have the most usability and importance from the view of banking experts. Other services rank as ATM (0.181). Mobile banking services (0.101) and Internet bank (0.056) respectively. In addition ranking of self-serving technologies according to 14 indexes also justifies the previous results. Manuscript profile
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  6 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City
  Mihsen Sheikh-Hosseini
  Proccess of quality of service (Qos) evaluation and optimization for mobile telecommunication networks is consisted of daily collection of key performance indicators (KPI) reports, determination and fixing of defects, and network testing to ensure the omission of the de More

  Proccess of quality of service (Qos) evaluation and optimization for mobile telecommunication networks is consisted of daily collection of key performance indicators (KPI) reports, determination and fixing of defects, and network testing to ensure the omission of the defects. Drive test is common approach of testing which is time-consuming and expensive dut to necessity for expertists and equipment. To overcome these limitations, this paper proposes a new software-based testing method using OPTIMA software. Performace of this proposed methed together with drive test approach have been studied and evaluated for the 70 BTS sites of Kerman GSM network as the statistical society. The results demonstrate that the proposed method provides performance similar to that of drive test for measurement of defect fixing. However, this software method not only removes the dependency to expertists and equipment, but also reduces the testing time about one-third comparied to the drive test.   Manuscript profile
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  7 - Explain the relationship between total quality management and operational excellence and the desire to innovate services
  Jahan asadnia sima norouzi mohsen hamidi
  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation More

  Studying the mechanisms of excellence, efficiency of financial institutions, quality of service delivery and customer satisfaction will be one of the requirements of economic growth of any society. Similarly, the present study, with emphasis on organizational innovation, examines the relationship between total quality management on operational excellence and organizational innovation. Manuscript profile
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  8 - Progress in Biological Sciences in Iran: A Comparative Study
  seyed Mahdi Seyedi Maryam AmiriRad hassan ebrahimzadeh maboud Laila  Alibiglou
  Today, the biological sciences are one the most important parts of the basic sciences. This explains why most industrial countries are heavily investing in it. In the USA, more than half of all federal government support in science is allocated to the biological science More

  Today, the biological sciences are one the most important parts of the basic sciences. This explains why most industrial countries are heavily investing in it. In the USA, more than half of all federal government support in science is allocated to the biological sciences. In the EU, more than 22 million people are employed in professions relating to the biological sciences. In Iran, Science and Technology Initiatives consider basic sciences as one of the important parts of science and most universities educate students in the biological sciences. In addition, some incubators and science parks are devoted to biological sciences. To evaluate the research in biological sciences in Iran, we compared the quantity, quality, international cooperation, and the cooperation between academia and industry with Asian and global universities. To do this, we used Leiden ranking results in two time frames, namely 2008-2011 and 2012-2015. The results demonstrate that Iran stands at a relatively good point based on the number of publications. However, greater efforts are necessary to avoid falling behind in terms of rank. Additionally, this study shows that the quality of publications requires significant improvements. Furthermore, international cooperation of universities should be expanded. Poor industrial cooperation between university and industry is mainly due to the lack of related industries. In conclusion, a detailed plan should be developed to ensure leadership in biological sciences and achieve scientific authority in the field Manuscript profile
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  9 - Evaluating the quality of educational services of the technical faculties of the technical faculties of the University of Tehran based on the headperf model
  Mohammad Eslahi hassan mahjub reza eslahi
  20.1001.1.27170454.1401.11.22.11.5
  The present study was conducted to investigate the quality of educational services on the campus of the technical faculties of the University of Tehran from the perspective of graduate students based on the Headperf model. The research method was applied in terms of pur More

  The present study was conducted to investigate the quality of educational services on the campus of the technical faculties of the University of Tehran from the perspective of graduate students based on the Headperf model. The research method was applied in terms of purpose and descriptive in terms of data collection method. The statistical population includes all graduate students of the campus of technical faculties of the University of Tehran in the academic year 1398-99, which according to the latest statistics and available information is 3527 people; Using Cochran's sampling formula, 346 people were selected as the sample. Sampling method in this research is the sampling method of categories proportional to the volume. In order to collect the data, a researcher-made questionnaire on the quality of educational services based on the Headporf model was used. Content and structure validity were used to determine the validity of the questionnaire. The reliability of the questionnaire was also evaluated using Cronbach's alpha coefficient of "0.79". Findings can be prioritized in terms of academic, non-academic, reliability and empathy aspects of highest to lowest importance, respectively Manuscript profile